Privacy Policy

PRIVACY POLICY 

Nevill Argyle Ltd (“we” “us” “our”) is committed to keeping your privacy protected. This Privacy Policy  applies to the personal data (information) that Nevill Argyle collects and uses. Which relates to online and offline services of Nevill Argyle. References in the Privacy Policy to “Nevill Argyle” (“we” “us” “our”) mean Nevill Argyle Limited (a company registered in England, United Kingdom). This Privacy Policy explains how your data is collected, why it is collected, how it is used and how Nevill Argyle works to keep it private. 

If you do not agree with this Privacy Policy you may decide to not use the website or services offered by Nevill Argyle and should not provide us with your information. In doing so, we may not be able to work with you. By using our website or purchasing from Nevill Argyle you are accepting and consenting with our Privacy Policy. 

Nevill Argyle may choose to modify or make changes to the Privacy Policy  at any time at its complete discretion. The Privacy Policy may change from when you last made a purchase or visited the website, therefore you must read and understand the Privacy Policy  before making any purchase or providing information to Nevill Argyle. 

PRIVACY PROMISE  

Nevill Argyle collects your information (data) from you and we promise that we will tell you how we use your data. We also promise to make sure we store, process and share your data securely.

CONTACT INFORMATION 

For any enquiries regarding the Privacy Policy or questions about how we hold or store your information, please contact Nevill Argyle on the following: 

Georgie: 07801 735 269

Frankie: 07786 444 174 

Email: info@nevillargyle.com

WHAT INFORMATION WE COLLECT 

To work with us on a bespoke commission we require your full details, including but not limited to; your name, address, email and telephone number. Other information may include but is not limited to; your budget, commission details and ideas, reasons for the order and other design lead information. All information provided must be true, accurate, current and complete and that you are permitted to use it. If any of the information which you have provided changes, please update us as soon as reasonably possible by emailing info@nevillargyle.com. Nevill Argyle Ltd has the right to change the registration requirements at any time. 

Information collected from our website may include, but not limited to; your name, address, email address, email click through information, your marketing preferences including your consent to be registered for our email marketing and information collected from website analytics. 

We currently do not accept payments through our website but ask that payment for commissions are made by bank transfer. 

THIRD PARTY WEBSITES

Nevill Argyle is not responsible for data shared with our third party suppliers providing services to us in order to assist in the operation of our business and improving your customer experience, such as feedback review websites and social media. Our suppliers have their own privacy policies that we cannot control. 

Please note, Nevill Argyle does not hold responsibility or is not liable for our suppliers’ privacy policies. We carefully select suppliers who process your personal information and require that they fully comply in protecting your personal data.

We therefore advise that you review their privacy policies and their terms of use before providing any of your personal information to them.

HOW IS YOUR INFORMATION COLLECTED 

Nevill Argyle collects your information using different methods, which include but are not limited to; through the website including different devices, by email, by post, by telephone conversation, in person and registration documents which are completed by email or in person. If you are contacting us on behalf of someone else, you must have their consent to use their personal information. 

HOW IS YOUR INFORMATION USED 

How your personal data may be used includes, but is not not limited to; communication with you to fulfil your order and to provide the products and services you have requested, dealing with enquiries, track deliveries, seeing your historic purchases and statistical analysis, offering you services and offers which might be relevant, contacting you for reviews of our products or services, notifying you of changes, contacting you with information which might be of interest, contacting you regarding our Privacy Policy and Terms and Conditions, to make improvements to our services and website, to prevent or report fraudulent, misrepresentation or security issues. You may be contacted by email, through social media, post or telephone.

Through reviewing historic orders we are able to tailor or personalise our marketing, services and offers for you.

Nevill Argyle may also contact you with news and updates if you have registered to the Nevill Argyle online mailing list. We will review the data from the e-newsletter which may include but not limited to checking the open rate and click through rate, to be able to tailor future marketing material. You have the ability to opt-out and unsubscribe from this mailing list at any point either by unsubscribing at the bottom of our emails or contacting us at info@nevillargyle.com.

When registering with Nevill Argyle you are in agreement for Nevill Argyle to use your information as laid out in this Privacy Policy. By registering with us you consent to being over the age of 18. 

WHO WE SHARE YOUR INFORMATION WITH 

On the rare occasion we will share your personal information with third party suppliers or contractors who will be acting on the behalf of Nevill Argyle to include but not limited to; payment handling suppliers, website hosting services, database monitoring and suppliers responsible for the creation of your order. Our goldsmiths are given designs for your bespoke commission to ensure that your order can be met. Your personal information will only be given to goldsmiths if it is intrinsic to the design. 

Nevill Argyle does not share your personal information and contact details with other companies for marketing purposes, without your consent. 

In all situations, the third parties are working on behalf of Nevill Argyle and are working in accordance with this Privacy Policy and are not allowed to use or forward your information. Nevill Argyle may also use your information for legal reasons including in response to a legal claim, a law enforcement or at a government request, to check for illegal activity or if the business were to undergo a sale or merger with another business. 

KEEPING YOUR INFORMATION 

For marketing purposes, we keep your data until you unsubscribe or ask to be removed from our e-marketing database. If you have asked to be removed from our e-marketing a record will be kept to confirm this. 

If you have registered for a commission with Nevill Argyle your information will be kept until you ask to be removed. Your information will be stored if  you have enquired, requested or have commissioned a piece of jewellery for as long as necessary. Even if you do not go ahead and proceed a commissioning or order, you give Nevill Argyle consent to retain and use your data as per the details in this Privacy Policy. 

We will contact you by email to update you on your order or about any other services we feel are relevant to you. To ensure good customer service you might be contacted after the completed order to request reviews or to be given information about services which might be relevant to you.

Nevill Argyle Ltd may also contact you with news or information, but only with your permission. 

HOW IS YOUR INFORMATION STORED 

We have procedures in place to protect your data from unauthorised access to maintain security of your data collected online and in person. 

RIGHTS OF YOUR INFORMATION 

At any time you have the right to request for a copy of your data, to correct or change it. These rights maybe limited if they are required to be kept by law or to complete a commission. 

COOKIES 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. Our website uses cookies to identify you from other users of our website. This helps to make your browsing experience better by allowing the website to remember your actions and preferences and also helps us to improve our site. By continuing to browse and use our website you are agreeing to our use of cookies. If you do not agree with this policy, our privacy policy or terms and conditions, you must not use our website. 

We collect device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

This website uses Google Analytics, a visitor reporting service provided by Google. Google Analytics use first party cookies to show click-paths of visitors and discover which pages and marketing campaigns are successful. Your IP address is used to gather broad demographic information. Please note, no personal identifiable information is collected in this way.

COOKIES THAT WE USE 

Name

Function

_ab

Used in connection with access to admin.

_orig_referrer

Used in connection with shopping cart.

_secure_session_id

Used in connection with navigation through a storefront.

Cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

Secret

Used in connection with checkout.

Secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

Reporting and Analytics

Name

Function

_landing_page

Track landing pages.

_orig_referrer

Track landing pages.

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_uniq

Shopify analytics.

_shopify_visit

Shopify analytics.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

tracked_start_checkout

Shopify analytics relating to checkout.

 

CONTACT 

If you have any questions about the Privacy Policy, please contact Nevill Argyle Ltd at info@nevillargyle.com